Login FAQ

HR Symphony® is the easy-to-use, integrated HR information system that provides access to your payroll, time and attendance, benefits, and employee records, all in one central location.

Signing up for HR Symphony is as easy as 1-2-3!

  1. On the login screen, click Employee Registration
  2. Complete the online form and accept the terms of use.
  3. Click "Continue" to start using HR Symphony.

                             Get started here. 

How do I access HR Symphony?

To access, simply type HRSymphony.com in the internet browser and you will be directed to the login screen. You will need a Username and Password to access the site. 

I received the error that ‘one or more fields do not match your employee record’ but everything is correct.

Verify that the fields for your birthday and last four digits of your SSN are correct. Ensure that you are using the email address that was provided at orientation. If an email address was not provided during the onboarding process or if you need to verify your email address, contact your supervisor or the payroll department. 

What is the minimum system requirement for HR Symphony?

HR Symphony was developed to run on Internet Explorer 10.0 and higher; Firefox 10.0 and higher; Safari 3.0 and higher; Google Chrome 15.0 and higher. JavaScript & Cookies should be enabled.

To see if the user’s browser is compatible, click System Requirements from HR Symphony’s login screen.

How do I obtain a Username and Password?

Create a security profile to obtain a username and password. 

Client Admins: You will receive an email from hrwebsupport@altres.com with a secured private link to create your security profile.

Client Employees: Click Employee Registration from the login screen. 

What if I forgot my Username and Password?

Usernames and passwords my be recovered by clicking Forgot Username / Password from the login screen and following the onscreen directions. 

Can I change my Username and Password?

Once you establish your username and password, you may update your profile by logging into HR Symphony and updating Settings (found in the upper right hand corner of the screen). 

When I login, one of the companies I have access to is missing?

You will have a single login for HR Symphony that lists all linked accounts. After logging in, you will be asked to select the user account. Once logged in, you will have a dropdown box listing all companies and user types. If you are missing an account, contact the HR Symphony Support Team. 

I received the error that my ‘employer is not set up for web access.’

Contact the HR Symphony Support Team

I’ve been trying to login and I keep getting a “one moment please” notice.

Update your internet browser’s settings to allow third party cookies. If using Safari, ensure that Private Browsing is disabled.

I’ve received a "join code" from the support team, where do I enter it?

You can access our support portal here.