Bicycle Repair Mechanic

A Bicycle Repair Mechanic in a retail environment is responsible for assembling, maintaining, and repairing bicycles, as well as providing exceptional customer service to enhance the overall shopping experience. This role requires a blend of technical expertise and interpersonal skills to meet both the mechanical and retail aspects of the position.

Key Responsibilities:

• Bicycle Assembly and Inspection:

  • Assemble new bicycles and home fitness equipment.
  • Inspect and test bicycles post-assembly to ensure quality and safety standards are met.

• Maintenance and Repair:

  • Perform routine maintenance and repairs on customer bicycles, including tasks such as brake adjustments, gear tuning, and wheel truing.
  • Diagnose mechanical issues and provide accurate repair estimates.
  • Complete service and work orders efficiently to meet customer expectations.

• Customer Service:

  • Engage with customers to understand their cycling needs and preferences.
  • Offer expert advice on bicycle selection, accessories, and maintenance practices.
  • Educate customers on proper bike maintenance and safety to ensure a positive and enjoyable biking experience.

• Inventory and Shop Maintenance:

  • Maintain a clean and organized work area to ensure a safe and efficient work environment.
  • Assist in managing inventory levels of parts and supplies, ensuring timely restocking.
  • Keep detailed records of all work performed and manage inventory of parts and supplies. 

• Team Collaboration:

  • Work collaboratively with sales associates and other team members to provide a seamless customer experience.
  • Participate in training sessions to stay updated on the latest biking trends and technologies.

Required Skills and Qualifications:

• Technical Proficiency:

  • Strong mechanical aptitude with experience in electric and pedal bicycle assembly, maintenance, and repair.
  • Familiarity with a wide range of tools and equipment used for bicycle repair.

• Customer Service Skills:

  • Excellent communication and interpersonal skills to effectively assist and educate customers.
  • Ability to explain technical information in an accessible manner.

• Organizational Skills:

  • Detail-oriented with the ability to manage multiple tasks simultaneously.
  • Proficient in maintaining accurate records and managing inventory.

• Physical Requirements:

  • Ability to stand for extended periods and perform manual labor, including lifting up to 50 pounds.
  • Dexterity to handle small components and tools effectively.

Education and Experience:

• High school diploma or equivalent.
• Previous experience as a bicycle mechanic in a retail setting is preferred.
• Certifications from recognized bicycle repair programs are a plus.

This position offers an opportunity to combine technical skills with customer interaction, contributing to a positive shopping experience and promoting the community.