Employment type: Full Time Department: Service Department Reports to: Eliot Ehrler MPP is a local Maui-based company specializing in Vacation rental management, Property Management and Real Estate sales. We offer unparalleled service for our owners, guests and clients. Our superior standard for communication and service keeps MPP an elite management company on Maui. Job Title: Service Team Specialist This is a hands-on and fast-paced position. The employee will be expected to execute the duties below, as well as work well in a team environment. This position requires someone who is highly organized, driven and has the initiative to meet deadlines. Job Description: • Perform pre-checks of our short-term rentals. • Proficiency with online apps or the ability to learn multiple apps. • Be detail-oriented in all aspects of tasks assigned. • Consistency and accuracy in logging accurate records and documenting service actions, needs and discussions. • Complete understanding of MPP standards for housekeeping to effectually evaluate each unit. • Assist the Service team with packing and storing owner items. • Assist the Service team with inspections, coordinating repairs, and stocking inventory as needed. • Perform monthly audits of the service team storage unit. • Ability to purchase replacements as necessary using service guidelines. • Be a problem solver. • Ability to use the Breezeway app, take multiple photos and document the current state of the unit and any maintenance items. • Communicate with the service team to ensure maintenance tasks are up to date and to handle any guest questions/problems. • Organize and prioritize all units to be inspected. • Ensure all tasks are completed within the given timelines. • Neat and professional appearance at all times Skills: • Excellent written and verbal communication skills. • Excellent computer knowledge and skills with the ability to learn new programs. • Must be familiar with technology/cell phones to be able to access a variety of software platforms. • Exceptional attention to detail, reliability an • Professional telephone. online and in-person etiquette. • Detail-oriented with the ability to prioritize tasks confidently. • Ability to multi-task • Ability to work well within a team and independently when needed. • Positive and professional disposition • Dependable Absolutes: • Reside on Maui • Work a flexible schedule and weekends when needed. • Have reliable transportation and insurance. • Have a cell phone with app, text and email capabilities
