POSITION SUMMARY
The Wraparound Resource Navigator helps navigate a compassionate, efficient, productive, respectful, and safe Wrap process for the youth, family, and service providers. Provides continued support to the Facilitator throughout the duration of the Wrap case. Responsibilities include consulting with the Facilitator, parent, and youth advocate before each Wrap meeting. Follows-up on tasks assigned to Wrap team members and identifies any barriers or concerns. The Navigator assists the team in assuring strategies and solutions can be accomplished, if there are barriers, requests will be made to the Wrap Coordinating Committee. The Navigator ensures that all confirmed key participants have a general but clear understanding of the Wrap process and protocols, makes final preparations and adjustments in collaboration and consultation with the Wrap Supervisor and Wrap Manager. The Navigator provides standalone community resource navigation when this type of support is crucial in removing barriers and supporting family driven outcomes. The Navigator approaches resource navigation from the outset of service delivery with a focus on continued family access to community-based resources and sustainability planning with families. Lived experience having navigated CWS or other systems may support the Navigator to understand the needs and barriers experienced by families in engaging with community resources. Housing pathways navigation is included in resource learning and connecting. Additionally, training and sharing of resource information with colleagues in the EPIC `Ohana agency as appropriate.
The Navigator must demonstrate an active commitment to the EPIC `Ohana Mission and Vision, and to strive to incorporate EPIC `Ohana’s Values1 in all aspects of daily work.
ESSENTIAL DUTIES AND RESPONSIBLITIES:
- Responsible for working in a collaborative environment, with a team of Recorders, Facilitators, Scheduler, Administrative staff, Lead Navigator, and Wrap Manager. Collaborate as needed with all other programs statewide.
- Responsible for collecting, organizing, and analyzing all pre-Wrap documentation and files prior to each Wrap meeting.
- Responsible for thorough, compassionate, ethical, efficient, and professional in-person and/or telephone interviewing of all key participants including youth, family, and professional sources to appraise strengths, concerns, and issues pertaining to the meeting. Lived experience having navigated systems may support Navigator in this connection.
- Work collaboratively with Wrap Facilitator, Parent Partner and Youth Partner in a shared effort to engage the family, youth, and providers.
- Responsible for timely preparation of calls, documentation, and database input regarding all assignments.
- Responsible for the intake of new referrals. This includes, case mining, creating the file, uploading the referral information to the database, and notifications of referral assignment.
- Attends all Wrap meetings and collaborates with the team to brainstorm individualized strategies to address needs and concerns of the family and youth.
- Responsible for timely communication with team, including youth, family, agency and service providers to follow up on the completion of everyone have assigned tasks before the next meeting.
- Responsible to meet and consult with the Facilitator before every meeting to share updates on team’s progress on tasks and other pertinent information.
- Assist in gathering and sharing information and resources to the family, youth, and team as discussed in individual meetings. Lived experience having navigated systems may support in understanding families’ needs first hand and barriers families encounter in accessing resources.
- Assists in identifying and addressing barriers that may occur in the Wrap plan, which includes consulting with Facilitator, Lead Navigator, and Wrap Manager.
- Assists Facilitator in Wrap requests to the Wrap Coordinating Committee.
- Responsible to assist Facilitator in confirming the meeting dates and locations with the youth, parents, family, and service providers one-two (1-2) days before a conference.
- Responsible for organizing and updating case summaries.
- Responsible for providing outreach service as needed regarding but not limited to Wrap and EPIC services in-person information to family and or other key participants who may not be reached otherwise.
- Responsible for recording meetings and writing the report. Wrap report must be submitted to the Facilitator within three (3) days of the completion of the meeting.
- Collaboration with CWS system worker and family to execute standalone resource navigation that is informed by referral information and family voice and choice.
- Partnering with standalone peer supports when called upon to support access to community resources.
- Appropriately seek peer mentoring as needed from other Wrap Navigators as well as daily supervision, mentoring, and coaching, from the Lead Navigator and Wrap Manager.
OTHER DUTIES/FUNCTIONS
- Other duties, as assigned.
- Wrap Manager will be available for consult and support on all above duties.
- Attends and participates at trainings, all staff meetings, and individual supervision, as scheduled.
- Recommends improvements and/or enhancements of job processes and work environment to ensure high quality levels of service deliverables plus timely addresses appropriate needs with Wrap Manager.
MINIMUM QUALIFICATION REQUIREMENTS
- Must have a Bachelor’s degree from an accredited institution of higher learning; and/or
- A minimum of one (1) year related experience and/or training; or
- Equivalent combination of education and experience.
- Must be able to maintain an ethical, responsible, and professional attitude and demeanor under all circumstances in person, by phone, e-mail, and correspondence, in order to effectively and efficiently engage and maintain working relationships with families, professionals, who are undergoing complex and crises situations.
- Successful criminal and child abuse and neglect background clearance as required by state regulations for those who work with children and families in the Child Welfare System.
- Current First Aid and CPR certification, training will be provided.
- Valid driver’s license, acceptable motor vehicle abstract2, and access to an insured, reliable vehicle is needed.
PREFERRED QUALIFICATIONS
- Lived experience in CWS or related systems is a plus.
- Individual with experience working with families whose children have been harmed or threatened with harm and in facilitation and/or mediation, preferred.
- Individual with culturally relevant training and/or experience specific to the community served, preferred.
Pay:
- $19 to $22 per hour, commensurate with experience
Benefits:
- Company-paid employee medical insurance
- Company-paid employee dental insurance
- Optional dependant coverage (employee paid)
- Comany-paid employee group life insurance
- Paid Time Off
- 13 Company Holidays a Year
- 403(b) Retirement Savings Account
- AFLAC Supplemental Insurance
- Flexible Spending Accounts
- Pet Insurance
- Supplemental Life Insurance
EPIC is an equal opportunity employer. We consider candidates regardless of race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, genetic information, disability, or veteran status.
Due to our state contracts, EPIC employees who work with children and families in the Child Welfare System must have a successful criminal and child abuse and neglect background clearance.
