Waialae Plumbing a local company been serving the Island of Oahu for over 31 years, is seeking a dedicated and professional Customer Service Representative / Dispatcher to join our dynamic team in the Customer Support & Client Care industry. The ideal candidate will be responsible for managing incoming and outgoing phone calls while utilizing our cloud-based customer relationship management software, Service Titan. This role requires excellent communication skills, the ability to prioritize tasks effectively, and a commitment to following company procedures.
Responsibilities: - Handle incoming and outgoing phone calls with professionalism and efficiency - Utilize Service Titan CRM software to manage customer interactions and data - Adhere to company structure and procedures in all aspects of work - Prioritize tasks and manage time effectively to meet deadlines and goals - Collaborate with team members to ensure smooth operations and customer satisfaction - Maintain a calm and focused demeanor while working under pressure
Requirements: - Exceptional phone etiquette and communication skills - Ability to follow instructions accurately and efficiently - Strong teamwork and interpersonal skills - Excellent prioritization and time management abilities - Proven ability to work well under pressure and meet deadlines - Self-motivated with a determination to achieve goals - Proficiency in using computer systems and software applications - Previous experience in customer service or dispatching is preferred
If you are a driven individual with a passion for customer service and the ability to thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join our team and make a difference in our customers' lives while growing your career in the Customer Support & Client Care industry.
