Full-Time Front Desk Agent

We’re hiring a Full-Time Front Desk Agent to join our fun and fast-paced hostel team! If you love meeting people from around the world, thrive in a multicultural environment, and enjoy guest service, this might be the perfect role for you.

About Us
Waikiki Beachside Hostel offers affordable shared accommodation and a true backpacker experience. Hostels are more than just a place to stay, guests connect, explore together, and experience local culture in a welcoming community. Our front desk team is the heart of the operation, setting the tone for each guest’s stay.

🌐 Visit us: www.waikikibeachsidehostel.com

Position: Full-Time Front Desk Agent
📍 Location: Waikiki Beachside Hostel, 2556 Lemon Road, Honolulu, HI 96815
🕒 Schedule: 40 hours per week. Must be available for morning, swing, or evening shifts, including weekends and holidays.

Benefits Include:

• Medical, dental, and vision coverage

• 401k retirement options

• Friendly, diverse work environment in the heart of Waikiki!

What You’ll Be Doing:

• Greet guests and provide a warm, friendly welcome

• Process check-ins, check-outs, and reservations

• Answer phones and respond to emails professionally

• Assist with guest questions, complaints, or concerns

• Help guests with activity and tour bookings

• Support occasional light laundry and towel service

• Maintain a clean, organized, and safe front desk space

• Coordinate with housekeeping and maintenance as needed

What We’re Looking For:

• Previous customer service or hospitality experience preferred

• Familiarity with Cloudbeds (or similar PMS) is a plus, but not required

• Strong communication and problem-solving skills

• Team player with a positive attitude

• Comfortable multitasking in a busy, social setting

• Reliable and able to work independently

To Apply:
Send your resume via this posting, or drop it off in person at our front desk.