The Assistant Guest Services Manager supports the day-to-day operations of the Center, including exhibit galleries, cafe, reception, and office administration during open hours. This role provides guidance to staff, volunteers, and interns, serving as a role model and problem solver while supporting the implementation of standards, training, and guest services. The Assistant Guest Services Manager participates in special events or after-hours programs as needed.
Qualifications:
Experience in guest services or hospitality.
Preferred familiarity with Point of Sales systems.
Strong organizational and follow-up skills.
Excellent written and verbal communication skills.
Conflict-resolution and problem-solving abilities.
Detail-oriented and able to adapt to change with ease.
Hands-on, self-starter able to work independently while collaborating with staff, volunteers and interns.
Comfortable working with children, families, and a variety of staff roles.
High energy, enthusiasm, and commitment to the Center’s mission.
Primary Responsibilities:
Support daily guest services operations of front of house staff, including galleries, cafe, and reception.
Assist with Reception, Cafe, and gallery coverage as needed.
Help coordinate staff breaks and coverage to maintain smooth operations.
Assist with programs, camps and special events.
Observe, model, and coach gallery and guest services staff, volunteers, and interns.
Provide excellent customer service by anticipating and responding to visitor needs.
Ensure that any exhibit issues are addressed promptly to maintain a safe environment.
Assist with training, onboarding, and professional development of staff, volunteers, and interns.
Serve as a first responder to minor and major accidents; record, track, and follow up as needed.
Support the development, training, and implementation of gallery programs.
Maintain appearance and organization of office, supply areas, and shared spaces.
Assist in human resources functions such as scheduling, onboarding, and coordination of volunteers and interns.
Manage projects, resources, and timelines effectively and efficiently.
Model professional communication, flexibility, and a positive attitude in all situations.
Other Responsibilities:
Attend mandatory orientation and training sessions
Be available to work a flexible schedule, including weekends, during school breaks and to accommodate special events.
Active role requiring standing, walking, and frequent guest interaction
