The Youth Housing Case Manager is responsible for facilitating pathways to permanent housing for youth who are on the street or in the RYSE program. He/she/they oversees housing-focused case management and fills a central role in linking youth experiencing housing instabilities to an appropriate housing plan and supporting the team in sustaining placements.
JOB RESPONSIBILITIES:
- Facilitate re-housing activities using a housing first, trauma informed, positive youth development approach
- Conduct screening and assessment with participants, including hard to reach clients, with the objective of determining housing barriers, and appropriate housing intervention.
- Facilitate the housing planning process, including oversight of barriers, assessment/VI-SPDAT, and putting eligible clients on a path to maintaining housing.
- Document service encounters as required, input data in a timely manner in Homeless Management Information System (HMIS), excel spreadsheets, and/or case management database as program requires.
- Practice positive youth engagement through persistent and creative engagement to motivate, encourage participation, and promote follow-through to obtain and maintain stable housing.
- Remain primary point of contact while client moves through the housing process.
Landlord Liaison
- Facilitate monthly rent meeting and submit check requests for all housed youth who are supported financially
- Communicate with landlords each month, ensuring rent is paid and there are no concerns
- Remain the agency’s primary point of contact for client/landlord relationships
- Address lease-related issues on all supportive housing units
Case Management
- Oversee the development and implementation of individual success plans in the housing stabilization program, including identification of barriers to obtaining/maintaining housing and steps to overcome them.
- Conduct home visits on a regular schedule
- Oversee appropriate discharge plans from permanent housing programs.
Team Participation
- Participates in staff meetings and other group activities essential for operations
- Leads team discussions on client progress and lack of progress and helps to develop possible solutions to ensure best support for the client’s success.
- Promotes good community relations and utilizes community services and resources.
- Attends scheduled training programs for professional development that includes, at a minimum, trainings required by RYSE and by regulatory and accrediting bodies.
- Performs other duties as assigned.
REQUIRED QUALIFICATIONS:
- Associate degree or bachelor’s degree in a related industry or field (human services, counseling, business management, etc.) preferred.
- One-two years of experience working in case management or housing navigation environment with a particular focus on young adults ages 18-24
- Knowledge of available community resources and services
- Proficient in use of computer technology primarily Microsoft WORD & EXCEL, HMIS.
- Ability to complete a variety of daily, bi-weekly, and monthly documentation, as well as data collection.
- Ability to respond efficiently and effectively in emergency situations.
- Understand and maintain confidentiality of member information
- Perform general clerical duties including recordkeeping and filing.
- Excellent verbal and written communication skills.
- Ability to work independently and as a part of an interdisciplinary team.
- Ability to work with diverse populations.
- Valid HI driver’s license and reliable transportation and/or own vehicle.
- Weekends and evenings may be required.
Physical Demands & Work Environment
This position involves engaging with diverse communities, participating in site visits, and attending policy discussions. Reasonable accommodations will be made to ensure accessibility.
While primarily office-based, occasional fieldwork, community meetings, and housing site evaluations may be required. Standard office responsibilities include document preparation, computer use, and phone communication.
Commitment to Diversity & Inclusion
RYSE is committed to equity, inclusion, and social impact. We encourage applications from individuals of all backgrounds, including members of the LGBTQ+ community and those with lived experiences in housing insecurity.
