Front Desk Manager

Job Summary

The Front Desk Manager is responsible for overseeing the daily front desk and lobby operations at the YWCA Oʻahu Laniākea campus. This position serves as the primary point of contact for members, tenants, guests, vendors, volunteers, and visitors entering the building and plays an important role in maintaining a welcoming, professional, safe, and hospitality-focused environment.

The Front Desk Manager is responsible for monitoring and managing the main lobby and front desk area, supporting day-to-day Laniākea operations, assisting with facility coordination, maintaining positive tenant relations, supporting building security awareness, and ensuring excellent customer service and hospitality standards throughout the facility.

This role works closely with Operations, Facilities, Programs, Events, Security, and Tenants to support the smooth daily operation of the campus.