Patient Service Representative (obsolete)

We are a community health center located in majestic Waimanalo, where our mission is to provide the highest level of primary and preventative health care services, with special attention to the needs of Native Hawaiians and the medically underserved, and improving the health and wellness of individuals and their `ohana (family) regardless of their ability to pay. We are committed to improving the quality of life for the people of Hawaii.

 We are seeking a dedicated, talented and team-oriented Patient Service Representative to join our `ohana (family) to support our mission and values. We offer competitive wages, excellent benefits and a great working environment. 

 SUMMARY

 The Patient Service Representative will provide a high level of customer service and promote a positive attitude to create a friendly, patient focused environment while performing front desk responsibilities relating to check-in and scheduling of patients effectively to help ensure efficient operations and patient flow. This position will perform a variety of tasks in an organized and efficient manner, to include by not limited to greeting and assisting patients and the public, patient registration and appointment scheduling, verifying  insurance coverage, copayment collection, cashiering, maintaining and updating patient information, and screen patients for financial assistance (Sliding Fee Scale) and other eligible programs in the Front Office. This Patient Service Representative also assists in providing coverage in the Call Center and performs customer service duties including but not limited to answering multi-line phones timely, handle telephone inquiries, transferring calls throughout the health center, conducting appointment reminders, and canceling and rescheduling of appointments. This person is expected to work within the program directives set by the funding sources, within the philosophical framework set by the Board of Directors of WHC, and function as part of the Community Services team.

Our Values

Mlama (stewardship)- We listen to people with our full attention, seeking to know them and understand their healthcare and wellness needs and aspirations for themselves, their family and the Waimnalo community. We will respond, to the best of our abilities, as caring, compassionate, engaged and professional partners in healthcare.

 `Ohana (family)- We believe that wellness embraces the whole family and we welcome their participation in the healthcare of their loved ones. Our belief extends to the Waimnalo community-at-large where we build the foundation of good health and wellness for everyone, and we seek collaborative partners who share our values and vision.

 Pono(rightness and balance) - We know that quality healthcare starts with people’s trust in our services and the excellence of our care for them and the resources entrusted to us to meet their needs. We are committed to maintaining their trust by treating people with respect and confidentiality, and by being open about our organizational practices and results, seeking to continuously improve our work.