MCBL Program Coordinator - Open for Business Program

Job Description and Qualifications:

The Patsy T. Mink Center for Business & Leadership (MCBL) shall exist under the auspices of the YWCA of O`ahu to provide technical assistance to women entrepreneurs, nascent and established. It shall also provide training and other forms of support, such as coaching and networking to individuals and groups, consistent with the mission and objectives of the YWCA of O`ahu.

The Program Coordinator position is responsible for planning and coordinating all operational facets of the Open for Business Program. This position requires a person with attention to detail and professionalism; a person dedicated to helping women (and men) from all backgrounds develop the skills and expertise they need to become small business owners and leaders in their organizations. Works closely with the Senior Program Manager OFB and the Program Tech Manager OFB, along with administrative staff under the Open for Business (OFB) program.

Essential Duties:

• Organize and maintain all records, reports, daily operations and communication of MCBL activities and events
• Schedule client appointments for business and legal counseling, providing initial assistance and answering questions; handle appointment confirmations, reminders and maintain both schedules
• Coordinate counseling schedules with MCBL business counselors and communicate schedules regularly
• Oversee daily OFB operations, including office equipment, computer systems, supplies, scheduling maintenance, etc.
• Perform general office duties, including filing, recordkeeping, client services, answering the phones and assisting walk-ins, etc.
• Coordinate OFB programs, workshops, events, and meeting logistics, including scheduling, booking, catering arrangements, communicating with attendees and presenters, assembling/printing materials (i.e. PowerPoint, handouts, nametags, binders, name tents, sign-in sheets, etc.) and other related duties. For online programming: create Zoom/Teams link, role as designated tech throughout the event to ensure the highest level of customer service.
• Promotes OFB services, programs with clients and prospective clients through various training and marketing methods such as outreach events with partners and co-sponsors, forums, conferences, email marketing.
• Communicate and promote events to YWCA staff, SBA, resource partners, community partners, etc. to attain optimum enrollment and participation.
• Responsible for required semi-annual uploads through CenterIC (MCBL CRM) and EDMIS (SBA database).
• Act as administrative assistant to Director and Program Manager for special projects, Advisory Board Meetings, YWCA and MCBL committees, and MCBL SOP and report requirements
• Serve as liaison to YWCA staff and work to support various functional areas of the MCBL.
• Maintain client database, including collecting data, data entry, ensuring quality and privacy control of client database, tracking of evaluations and client feedback for continuous improvement through CenterIC and Constant Contact.
• Generate and maintain contact lists
• Collect In-Kind Donation Forms; record all donations, grants, program income, etc. in Excel tracking sheet.
• Write and edit various communique including press releases, marketing copy, event flyers and graphics, thank-you cards, proposals, etc.
• Adheres to YWCA policies and consistently upholds established procedures and processes pertaining to membership, hospitality, and YWCA programs.

Working Conditions

• Work performed in an air-conditioned office.
• Able to travel as needed and work independently offsite at events and customer locations. - Evening and weekend work required as scheduled.
• Equipment use: Telephone, desktop computer, laptop computer and photocopier.

Mental demands

Mathematical ability required for data collection. Patience and courtesy necessary when dealing with the public. Requires ability to prioritize multiple tasks. Attention to detail essential for data entry and administrative tasks. Ability to function well in a fast-paced work environment.

Physical Demands

Prolonged periods of sitting and using the computer. Lifting printed material; assembling and rearranging furniture frequently for training and events. Ability to lift up to 50 lbs.

Qualifications

Candidate should possess strong analytical, interpersonal, and communication (oral and written) skills. - Skilled in project development and implementation, with experience in successfully managing complex projects that involve multiple participants to achieve results.

• Able to work and communicate with diverse groups of people including advisory board, donors, clients, program and workshop participants, event attendees, the public and other staff. Education and Experience
• Strong business and communication (oral and written) skills.
• Technically capability with proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), electronic databases and online email marketing platform (Constant Contact), and online meeting platforms (Zoom and Teams).
• Prior nonprofit experience preferable
• E-commerce platform management, including Google analytics, POS and fulfillment processes preferable
• Experience in working directly with low-income populations is preferred. - Bachelor?s degree or commensurate work experience. Oversight and Accountability
• The Program works collaboratively with the Program Manager on a daily basis, supporting both the Manager and Director. Reports directly to the Senior Program Manager OFB.

Compensation

This is a full-time/exempt position as an employee of the YWCA of Oahu, with an hourly salary and YWCA benefits commensurate with qualifications. This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable related business duties. Job descriptions are reviewed periodically and may be revised if deemed necessary. This job description is not a written or implied contract.

Supervisory Responsibilities

This job has no supervisory responsibilities.