MCBL Program Manager

The Patsy T. Mink Center for Business & Leadership (MCBL) exists under the auspices of the YWCA of O`ahu to provide technical assistance to women entrepreneurs, nascent and established.  It shall also provide training and other forms of support, such as coaching and networking to individuals and groups, consistent with the mission and objectives of the YWCA of O`ahu.

The MCBL Program Manager works to achieve operational program objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements and making recommendations to MCBL Director.

Essential Duties:

-              Monitors programs to meet stated goals. Consistently collects, organizes and reports outputs and outcomes information to MCBL director.

-              Oversees MCBL marketing functions in conjunction with YWCA marketing team.

-              Promotes MCBL services, programs with clients and prospective clients through various training and marketing methods such as outreach events with partners and co-sponsors, forums, conferences, email marketing.

-              Ensures that MCBL achieves optimum enrollment and participation in all events.

-              Assists Director in complying with federal grant, budget, evaluation and service delivery requirements.

-              Conducts quarterly file and database audits to comply with SBA protocols.

-              Builds and maintains connections and network with YWCA clients and supporters.

-              Manages client relationships. Routinely follows-up with clients to determine service quality, promote services and/or counseling and inquire about new businesses or jobs created to report to the SBA.

-              Works on special projects as assigned by MCBL Director and ensures that they are in line with stated SBA/MCBL/YWCA goals.

-              Maintains open communication of center activities to YWCA staff, specifically COO, facilities team and member services associates.

-              Facilitates and draws up contracts for room rentals.

-              Manages event logistics to include location, catering, event set-up, etc. Monitors event organization and cost and proceed to modify and improve.

-              Analyzes events and programs and communicates problems and potential solutions to MCBL Director.

-              Oversee training of administrative staff.

-              Works with other members of the organization in support of SBA/MCBL/YWCA goals.

-              Works with MCBL Director to determine program content by identifying needs of clients/community and researches trends within target demographic groups.

-              Works with partner group to maintain and execute strategic plans.

-              Acts as back-up to administrative staff to coordinate daily operations of center.

Working Conditions

-              Work performed in an air conditioned office. 

-              Able to travel as needed and work independently offsite at events and customer locations. Evening and weekend work required.

-              Able to work evenings and weekends to meet needs of clients.

-              Equipment use: Telephone, computer, typewriter, photocopier, calculator, fax machine, folding machine, credit card processor.

-              Mental demands: Mathematical ability required to process member, client and donor receipts.  Patience and courtesy necessary when dealing with the public. Requires ability to prioritize multiple tasks. Attention to detail essential for data entry and administrative tasks.  Ability to function well in a fast-paced work environment.

-              Physical Demands:  Prolonged periods of sitting and using the computer. Lifting printed materials and re-arranging furniture occasionally for training and events --assistance from co-workers is always available.

Qualifications

-              Candidate should possess strong analytical, interpersonal, and communication (oral and written) skills.

-              Skilled in project development and implementation, with experience in successfully managing complex projects that involve multiple participants to achieve results.

-              Able to work and communicate with diverse groups of people including board of directors, donors, volunteers, the public and other staff.

-              Ability to travel, as needed.

Education and Experience

-              Technically capability with proficiency in word processing, spreadsheet, presentation, and Internet tools.

-              Experience in program administration for non-profit provider, including working with and coordinating volunteers or equivalent is preferred.

-              Experience in working directly with low-income populations is preferred.

-              Bachelor?s degree or commensurate work experience.

Oversight and Accountability

The Program Manager reports directly to the Director of the MCBL.

Compensation

This is a full-time/exempt position as an employee of the YWCA of Oahu and YWCA benefits commensurate with qualifications.

This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable related business duties. Job descriptions are reviewed periodically and may be revised if deemed necessary. This job description is not a written or implied contract.