Patient Systems Administrator

Mission

Waimānalo Health Center is rooted in Native Hawaiian values and devoted to improving the health and wellness of all people, regardless of ability to pay, by providing comprehensive primary and preventive health care services of the highest quality.

Vision

Waimānalo Health Center is dedicated to the continuous advancement in quality healthcare while assuring universal access for all. We believe that our values of Aloha, Mālama I Ka Pono, Mālama I Ka ʻOhana, and Mālama I Ka ʻĀina, enable our patient-centered healthcare home services to deeply focus on the shared role of healing oneself, ʻohana, community, and ʻāina over generations.

Core Values and Guiding Principles

Our values at Waimānalo Health Center promote Hawaiian-centered diversity, equity, and inclusion by welcoming all members of the Koʻolaupoko community to access our holistic services ranging from traditional Hawaiian healing practices to Western medicine.

Aloha: We listen to people with our full attention, seeking to know them and understand their health care and wellness needs and aspirations for themselves, their family and community. We will respond, to the best of our abilities, as caring, compassionate, engaged, and professional partners in healthcare.

Mālama I Ka Pono: We know that quality healthcare starts with people’s trust in our services and the excellence of our care for them and the resources entrusted to us to meet their needs. We are committed to maintaining their trust by treating people with respect and confidentiality, and by being open about our organizational practices and results, seeking to continuously improve our work.

Mālama I Ka ʻOhana: We believe that wellness embraces the whole family, and we welcome their participation in the healthcare of their loved ones. Our belief extends from the Ahupuaʻa of Waimānalo throughout Koʻolaupoko where we build the foundation for good health and wellness for everyone, and we seek collaborative partners who share our values and vision.

Mālama I Ka ʻĀina: We understand the importance of one’s sense of place and the holistic nature of health and wellbeing. Through integrative services we support the balance of body, mind, and spirit, while respecting one’s cultural connectedness to the ‘āina of Hawai'i. Ka Mauli O Ka ‘Āina A He Mauli Kānaka: The Life of the Land is the Life of the Land 

We are seeking a dedicated, talented and team-oriented individual to join our `ohana (family) to support our mission and values.

We offer competitive wages, excellent benefits and a great working environment.

Summary

The Patient Systems Administrator (PSA) is responsible for the functional use of WHC‘s Telemedicine and Remote Access systems and services. Using IT resources, this position will manage the Telemedicine and Remote Access systems, ensuring users have the resources and guidance they need. This position will be a Subject Matter Expert (SME) for Virtual Visits, MS365, LogMeIn, and any other application required for telemedicine or remote staff access. This position will be able to guide NextGen users on the functional use of the EHR in areas surrounding the use of Virtual Visits, NG Mobile, and Patient Portal.

The PSA has a secondary function of being WHC’s liaison to Azara. In this role the PSA will manage WHC tickets with Azara, review mapping and workflow issues involving Azara and Nextgen, and be the primary IT resource for Azara issues and projects.

*** Until a Patient Technical Support position is available ***

The PSA will also spend part of their day assisting patients in accessing WHC provided technology. 

• Assist patient in signing up for and using Patient Portal
• Ensure a patient can access our telehealth system with sound and video.
• If needed, assist a patient in acquiring an email address.
• Remotely assist patients in accessing Wi-Fi or other communications resources.
• Assist patients in accessing WHC provided technology. i.e., Donated phones, tablets, etc.