Waialae Country Club is a private membership club, which provides its members with a championship golf course, dining services, health/recreational facilities and hosts the PGA Tour's Sony Open in Hawaii. Waialae Country Club is recognized as a Platinum Club of America, Honorable Mention Platinum Club of the World and is designated as a Distinguished Club with ELITE status by BoardRoom Magazine.
Position: F&B Supervisor
Status: Full-Time (40+ hours per week)
Department: Food & Beverage
Reports to: Director of Food & Beverage/Food & Beverage Manager
Summary:
Oversees the daily food and beverage operations in the Members' Grille, Dining Rooms, Oceans, Poolside, Club Events, and Private Events; supervises employees and ensures Member service meets or exceeds expectations. Provides hands-on leadership during service, promotes operational efficiency, and maintains Club standards through effective communication, coaching, and oversight.
Key Responsibilities:
- Performs opening and closing duties.
- Supervises daily operations of various food and beverage outlets and maintains a visible presence on the floor during service.
- Assists in training each employee at their designated tasks; and crossover training to develop them in other areas. Ensures that all employees are trained on the equipment they will be using; and all safety and sanitation procedures.
- Assigns and coordinates the work of employees to promote efficient operations.
- Ensures efficient workflow and service execution in assigned areas.
- Conducts routine walkthroughs to ensure cleanliness, organization, and compliance with Club standards.
- Conducts or assists with pre-shift meetings to communicate daily priorities, specials, and service expectations.
- Greets Members and guests and assists with their needs to ensure an exceptional dining experience.
- Investigates and resolves Member service concerns in a timely and professional manner.
- Collaborates with managers to improve service, maximize operational efficiencies, and achieve departmental goals.
- Ensures employees comply with Club policies, service standards, safety procedures, and appearance guidelines.
- Assists with monitoring dining room supplies and reports maintenance or operational concerns.
- Creates floorplans for daily sections assignments and room set ups.
- Assists in correcting ticket errors provided by accounting.
- Attends and actively participates in scheduled meetings. (e.g. meetings, BEO meetings, and Club Event meetings.)
Requirements:
- High school diploma or (GED); and 1 – 2 years of restaurant supervisor experience and/or training; or equivalent combination of education/experience.
- Thorough knowledge of casual and fine dining food and beverage operations including wine
knowledge.
- Ability to work a flexible schedule including evenings, weekends and holidays.
- Hotel and/or private club experience preferred.
- Must have Liquor Commission Card and TB Clearance.
- Must be able to stand for long periods of time and move/lift up to 50 pounds.
Benefits:
- Health Insurance
- Life and Long-Term Disability Insurance
- Paid Time Off
- 401k with Employer Match
- Golfing Privileges
- Free Parking
- Free Meals
Starting Pay Rate: $28-$32/hour depending on experience.
