Golf Shop Retail Supervisor

Waialae Country Club is a private membership club, which provides its members with a championship golf course, dining services, health/recreational facilities and host of the PGA's Sony Championship Hawaii in 2027. Waialae Country Club is recognized as a Platinum Club of America, Honorable Mention Platinum Club of the World and is designated as a Distinguished Club with ELITE status by BoardRoom Magazine.

Position: Golf Shop Retail Supervisor
Status:  Full-Time (40+ hours per week)
Department: Golf Shop Retail
Reports to: Head Golf Professional 

Key Responsibilities: 

• Provides exceptional service, creates a positive shopping experience for members, and maintains a neat and orderly appearance in the golf shop.
• Supervises golf shop merchandisers to ensure a positive and cohesive work environment.
• Assists members with merchandise selections and assists at the sales counter as necessary.
• Develops annual and seasonal budgets and open-to-buy programs.
• Orders and maintains seasonal fashion buys for all categories.
• Orders and maintains essential year-round products in accordance with pre-established Par Levels.
• Places prebook orders, maximizing vendor purchasing programs and discounts.
• Responsible for placing special orders on behalf of members.
• Assists with pricing, receiving, unpacking, tagging, storing and displaying golf shop merchandise.
• Organizes items in the storeroom; and ensures the storeroom is neat and free of safety hazards.
• Maintains product documentation from purchase to sale; including purchase orders, receiving records, invoice validation/payment, inventory records and special-order records to document merchandise history.
• Manages inventory control including ordering procedures, receiving procedures, inputting into point-of-sale system, pricing procedures, inventory count and stocking and coding invoices in a timely manner.
• Generates merchandising reports on a daily, weekly, and monthly basis as appropriate and utilizes these reports to manage inventory, displays, rotations and all merchandise processes.
• Trains staff and ensures all golf shop merchandise staff follow club service standards to meet and exceed member expectations.
• Maintains standard operating procedures to aid in the consistent delivery of member service.
• Coordinates with the Head Golf Professional with planning and executing merchandise events; trunk shows, sales, and demo days.
• Coordinates withAssists the Head Golf Professional with coordinating, purchasing, and selling retail items for the Sony Championship Hawaii golf tournament.
• Assists the Head Golf Professional to with selecting and purchasinge products for tournaments.
• Assists Department Heads with ordering uniforms for all departments.
• Stays current with trends and new merchandise, attending local, regional and national retail shows, as appropriate.
• Maintains the Waialae Country Club’s place in the Top 100 Golf Shops as recognized by the Association of Golf Merchandisers.
• Performs other duties and responsibilities which may be assigned from time to time by the Head Golf Professional.

Qualifications: 

• High School Diploma or GED; and 2-3 years of related work experience, including inventory management experience, or equivalent combination of education/experience. Prior retail experience at a golf course preferred.
• Proficient experience utilizing Windows software: Word, Excel, and Outlook. Experience utilizing a POS System.
• Strong communication and leadership skills. Ability to adjust to abrupt changes in priorities and function well in in a team environment as well as work independently.
• Ability to stand for long periods of time and lift/move up to 50 pounds.
• Ability to work a flexible schedule including weekends and holidays. 

Benefits:

• Health Insurance
• Life and Long-Term Disability Insurance
• Paid Time Off
• 401k with Employer Match
• Golfing Privileges 
• Free Parking
• Free Meals

Starting Pay Rate: $33-$37/hour depending on experience.