The Hau Tree Restaurant Manager is responsible for supervising all aspects of restaurant operations to uphold top-tier food quality, service, and customer satisfaction. This position calls for a dynamic individual who is enthusiastic about hospitality, a customer-first mindset and can effectively lead and inspire the restaurant team.
Qualifications:
Proven experience as a restaurant manager or in a similar hospitality management role
Passion for excellence and great enthusiasm in providing exceptional service standards
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner throughout the hotel.
Must be effective at listening to, understanding, and clarifying concerns raised by guests and employees
Must be able to multitask, detailed orientated, and prioritize departmental functions to meet deadlines
Always maintain a warm and friendly demeanor
Computer and POS literacy
Fundamental Requirements:
Oversee the daily operations of the restaurant, ensuring smooth and efficient service
Promote a welcoming environment that enhance the guest dining experience
Planning and executing effective training programs for new and existing staff
Enforcing proper handling procedures to minimize breakage and waste of china, glassware, and food items, and conducting regular inventories of dining supplies
Maintaining the cleanliness and functionality of all food and beverage equipment and facilities
Reviewing and approving employee payroll
Providing floor coverage as Manager on Duty
Cultivating a positive team environment by recognizing and praising performance, providing feedback for improvement, and promoting peer appreciation
Establishing and maintaining a database to track employee challenges, coaching discussions and disciplinary actions as necessary
Conducting ongoing professional development and training initiatives
Enforcing employee dress code policies including proper uniforms and name tags
Training staff on elevated service standards and ensuring alignment with the company's culture and professional standards
Collaborating across departments to develop and implement interdepartmental procedures
Participating in Kaimana Beach Hotel management training and leading emergency procedures
Ensure compliance with SOP’s in all outlets
Ensure compliance with requisition procedures
Ensuring compliance with local liquor laws, health and safety regulations, energy management practices, preventive maintenance protocols, and other standards to maintain consistency in operations.
